Autonomy and independence
‍in complete safety

Join thousands of Canadians who maintain their independence with our emergency assistance system. Try it today, free of charge and with no obligation.

Photo by Sophie
customer testimonial
"Thanks to Alert Assistance, my grandfather was able to receive prompt help when he needed it."
Sophie M.
Quebec
Photo of Margaret
customer testimonial
"Their fall detection system has already rescued me twice."
Margaret L.
Toronto
Photo by Carolyn
customer testimonial
"Knowing that my mother can press a button and receive help immediately is priceless."
Carolyn S.
London
Photo of Marie-Claude
customer testimonial
"Alert Assistance offers a reliable solution that allows me to maintain my independence."
Marie-Claude T.
Boisbriand
Photo by David
customer testimonial
"Their system is easy to use and the agents are always available in an emergency."
David L.
Trois-Rivières
How it works

Safety at your fingertips

In an emergency, press the panic button

Press your button to be connected to our 24/7 emergency response center.

‍If a fall is detected using our built-in sensor, the system calls for help

Image of the three emergency buttons: Home Pendant, Go, and Home Bracelet

Contact our agents

Our trained emergency response agents will respond immediately.

They will communicate with you through the device and assess the situation.

Illustration for "contact our agents

Get emergency help

Depending on the situation, our agents will contact your loved ones or 911 emergency services.

Our agents will stay on the line with you until the responders arrive.

Illustration for "Get emergency help"
Our packages

No equipment, activation or delivery fees

For the home: our Home system

Photo of the Home system

24/7 home protection

Device connected to the wall on the residential fixed telephone line

Voice communication with our emergency center via the main unit

Easy, self-contained installation in less than five minutes

Choice of bracelet OR pendant

Bracelet option

Without automatic fall detection

Water-resistant (shower or bath)

Photo of bracelet accessory
From $12.48 + taxes for the first month
Find out more about Home with Bracelet

Pendant option

With automatic fall detection

Water-resistant (shower or bath)

Pendant photo
From $17.48 + taxes for the first month
Learn more about Home with Pendant

For protection everywhere: our Go system

Photo of Go device

24/7 protection wherever there's a cellular network

Automatic fall detection

Voice communication with our emergency call center directly on the pendant

Network integrated into the pendant: no need for a cell phone or telephone line

GPS location via mobile application

Water-resistant (shower or bath)

Battery: 3 days (rechargeable with supplied charger)

NOT compatible with pacemakers

From $27.48 + taxes for the first month

Coming soon: our ChronoCare product

An image of the Chronocare watch from Alerte Assistance

24/7 protection wherever there's a cellular network

Automatic fall detection

Voice communication with our emergency call center directly on the watch

Network integrated into the pendant: no need for a cell phone or telephone line

GPS location via mobile application

Water-resistant (shower or bath)

Battery: 3 days (rechargeable with supplied charger)

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Comparator

Which product to choose?

Home Bracelet
Home Pendent
Go
24/7 emergency hotline in English or French
Protection at home
Requires a fixed telephone line at home
Outdoor protection, basement, yard, etc.
Automatic fall detection
Water-resistant
GPS location
Format
Bracelet
Pendant
Pendant
Next steps

How do I register?

Choose the device that's right for you

Order online or by phone at 1 (855) 755-1066. If you're not 100% satisfied, we'll refund your money.

Illustration for "choose the device that's right for you".

Fill in the short medical form

You will receive an e-mail with your customer number and a short form to fill in. This is where you'll inform us who to contact in an emergency. Also check your junk mail box.

Illustration for "fill in the short medical form".

Receive the device by mail

Once the form has been completed, we will ship the unit via Canada Post, which should take 3 to 5 business days.

Illustration for "receive the device by mail".

Test the system

When you receive the device, installation should take less than 5 minutes. Test to make sure everything is working by pressing the help button.

Illustration for "test the system
More questions?

Our team is there for you

Our customer service is open Monday to Friday, 9am to 5pm.

Thank you very much! We'll get back to you within 24 hours.
Hmmm... Looks like something went wrong. Call us at 1-855-755-1066.

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